Zemi Research dossiers are digital products delivered for immediate download and licensed on a one-time, perpetual basis. Because access and the full contents are provided instantly, the following policy applies.
All sales are final once downloaded
Once a dossier has been downloaded or otherwise accessed, the sale is final and non-refundable. By completing your purchase and accessing the file, you acknowledge that you are receiving immediate access to digital content and that your right to a refund ends at that point.
Before download
If you have purchased but have not yet downloaded or accessed the dossier, you may request cancellation and a full refund by emailing support@zemiresearch.com with your order reference.
EU / UK consumers
If you are a consumer in the EU or UK, you ordinarily have a 14-day right to withdraw from a purchase. For digital content supplied immediately, you expressly consent to immediate delivery and acknowledge that you lose the right of withdrawal once the download begins. You provide this consent at the time of purchase.
Wrong, corrupted, or inaccessible files
We stand behind the deliverable. If your dossier file is the wrong item, is corrupted, or cannot be accessed, contact support@zemiresearch.com and we will promptly repair, re-deliver, or replace it at no charge.
Chargebacks
If you believe a charge is in error, please contact us first — we will work to resolve it quickly. Filing a chargeback for a delivered, downloaded dossier may result in termination of your license.
How to reach us
For any refund question, email support@zemiresearch.com with your order reference and the dossier name.
This Refund Policy is incorporated into our Terms of Service. Reyes Financial, LLC · Puerto Rico, United States.